Friday, January 30, 2009

A Word of Thanks

With tens of thousands of very active users, we get a lot of feedback and support requests. We're very happy about this, since the feedback shows us that we're on the right track in building a very useful product. Even though we're listening and responding, we sometimes can't answer everything. However, I can assure you that we're reading it and that it influences our roadmap.

You, our core community, help us handle many of the requests. You help us answer support questions, in our Wuala Community group or on our forum on Get Satisfaction. We're very grateful for all of your assistance and your expertise.

A special thank you goes to our loyal group of Wuala Masterminds. You guys are just phenomenal! You support us on the forum or in our Wuala Community Group and even collect and summarize user feedback so that we can process it very efficiently. This means a great deal to us!



Again, thank you dear Wuala Community, thank you dear Wuala Masterminds!

3 Kommentare:

  1. For me too! :)

    For the guys who read this and are maybe jealous or suspicious... don't think that you are worth less than us to the devs! If we chat with them every now and then it's about _your_ issues and problems that you describe in the forum, the Wuala Community group or elsewhere, or about issues we experienced and which we try to reproduce or provide logs so bugs can be fixed.

    We wouldn't be here without you - the big and nice community who helps in the forums, discusses on feature requests, ideas and bugreports how to fix or improve stuff and for whom we as "Masterminds" hope to provide a more direct possibility to be heard without appearing biased or too "formal". We are community members just like you, do this in our spare time and hope to improve Wuala that way a little bit just like everyone else does who joins the "Wuala Community" group or posts on the forum!

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  2. Sukrim already said everything.
    I just want to add one thing: thanks to the Wuala Team for listening to the users. If you didn't, the Wuala Masterminds and the Wuala Community wouldn't even exist. It's great to see that the users have an important role in Wuala's development.

    nmat

    PS: A special thank to Roger and Oona for chatting with us every week ;)

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