Need Help? Have a Problem?

It is our mission to help. For us, customer support is essential and we do our best to help you out as quickly as possible. We have added several resources to make it more convenient for you to find answers to your questions, updates about our service or a guide on how to use a specific feature.

FAQs
Our FAQs cover the basic questions. As soon as we realize that an important question is missing, we will add it immediately.

Tutorial
Our screencast tutorial shows you how to use specific features of Wuala. It is split up into different categories, guiding you from your first steps to gaining more storage.

Forum
In our forum you can post questions and ideas and exchange with other users.
It is moderated by our genius Wuala Masterminds and us. As long as you are only searching for an answer, you do not have to register.

Bugtracker
Our bugtracker is something for our tech-savy users. Here you can post bugs and feature requests. You'll get straight feedback from our developers, either wanting more details for your feature request or asking you for an error message.

Status Blog
On our status blog we post service updates. Here we will inform you about a scheduled maintenance or if Wuala has temporary hiccups.

Twitter

If you have a short question, direct your tweet to @Wuala. We will try to reply instantly.

Support Email
If you have a specific question, want to give us feedback or just say hello, contact us directly. All support requests are answered in the order they are received and we do our best to answer them as quickly as possible.

We value your feedback and we want to hear from you. So tell us what you're missing!